Contattaci
This section provides contacts and some operational guidelines for information requests, order-related communications, and after-sales assistance. Please use the contacts provided when necessary.
Ⅰ. Contacts
You can contact us through the following channels, referring to the indicated hours:
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Address: SS 118, Villaggio Borsellino, 92010 Joppolo Giancaxio AG, Italy
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Phone: +39 0922 418000
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Email: info@mobiliarredirusso.com
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Hours: 9:00 AM to 6:00 PM (Central European Time, CET)
To facilitate the verification of requests, it is advisable to include the order number or a brief description of the case.
Ⅱ. Refund processing times
For refund requests, the following guidelines generally apply:
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after eligibility verification, the request is entered into the processing flow, typically within 1–3 business days;
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the actual credit may take 10–15 business days, depending on banking processes or payment circuits.
If the amount is not visible within a reasonable period, you can contact support by providing the order references.
Ⅲ. Communications and feedback
The communications received are used for managing requests and for providing informative support.
Any observations contribute to process monitoring and the updating of available information, in compliance with applicable policies.