Politica di annullamento degli ordini

The following information describes the applicable conditions for order cancellation and the expected operating procedures.
Before submitting a request, please carefully review the following provisions.

Ⅰ. Conditions for cancellation

A cancellation request can be submitted under the following general conditions:

  • the request must be submitted within 72 hours of payment completion;

  • the order must be in an unprocessed and unshipped state;

  • at the time of the request, useful elements for verification must be provided, such as the order number, proof of payment, and a brief reason for cancellation.

Requests that meet these criteria are subject to verification, and the outcome will be communicated via email.

Ⅱ. Cases not eligible for cancellation

Order cancellation is not applicable in the following cases:

  • the order has already been shipped or entrusted to the carrier;

  • delivery failure is due to address errors or incorrect essential information.

If the order has been shipped, the rights provided by the Return, Refund, and Replacement Policy remain applicable, within the terms allowed by relevant regulations.

Ⅲ. How to submit a request

Cancellation requests can be submitted through our support channels, providing the necessary information for order identification.

Available channels:

  • Phone: +39 0922 418000

  • Email:info@mobiliarredirusso.com

The information transmitted is used exclusively for managing the request.

Ⅳ. Verification and refund management

After receiving the complete request, the verification procedure is initiated, and the outcome is communicated via email.

The refund, if applicable, exclusively covers unshipped orders or, in specific cases, returned orders.

Refund characteristics:

  • the amount is processed using the same payment method used for the order (e.g., Visa or MasterCard);

  • processing and crediting times may vary depending on financial intermediaries and banking procedures;

  • if the credit is not visible within a reasonable period, you can contact support for verification.

Ⅴ. Data protection

Personal data provided for order cancellation is processed in compliance with Regulation (EU) 2016/679 – GDPR:

  • data is used exclusively for managing the request;

  • you can exercise your rights of access, rectification, or erasure within the limits provided by law;

  • to exercise these rights, you can use the contact channels provided.

Ⅵ. Support and contacts

For information regarding this Order Cancellation Policy, the following contact details are available:

  • Address: SS 118, Villaggio Borsellino, 92010 Joppolo Giancaxio AG, Italy

  • Phone: +39 0922 418000

  • Email: info@mobiliarredirusso.com

  • Hours: 9:00 AM to 6:00 PM (Central European Time, CET)